GENERAL TERMS

Elisabettasoskic.com

PREMISE

The following terms and conditions – and subsequent changes that will be made – apply to all our services made available online, via the website www.elisabettasoskic.com. Before using the site’s services, we invite you to carefully read the general terms and conditions of use as you access the website www.elisabettasoskic.com. (including from mobile devices), by visiting it, using it or making a purchase of a good or service, the user declares to have read, understood and accepted the terms and conditions set out below (including the Privacy Policy).

These pages, their content, their structure and the information transmitted through this website are owned, operated and offered by elisabettasoskic.com and are governed by the terms and conditions described below.

ART. 1 – DEFINITIONS

The “Seller” or “Supplier”: “Elisabetta soskić” with headquarters in Veteran Gang Jempinis n.17 – Buduk Mengwi, Bali, Indonesia,
VAT number 43.162.940.1-906.000
C.F. SSKLBT94P42A390M

“Platform” or “Site””: website, accessible by clicking www.elisabettasoskic.com placed under the ownership and control of elisabettasoskic.com and managed, maintained, controlled by it, on which the products/services are made available.

“Producer”: natural or legal person acting in the exercise of their entrepreneurial, commercial, artisanal or professional activity who creates and/or supplies the products marketed on the elisabettasoskic.com Platform

“Products”: consumer goods of a cosmetic nature, marketed on the Platform www.elisabettasoskic.com

“User” or “Buyer” or “Customer”: person who purchases the products supplied by the Seller on the platform. The natural person who purchases goods online for his own purposes and not linked to any entrepreneurial, commercial, artisanal or professional activity is to be considered a “consumer”, with consequent full application of these general conditions. Users, who act for purposes related to the entrepreneurial and/or professional activity they carry out, are to be considered “Professionals”, and therefore only the general conditions of sale which do not specifically and exclusively concern the consumer will be applied to them.

“Forwarder”, “Courier” or “Carrier” or “Transporter”: the natural or legal person responsible for delivering the goods to the Consumer.

ART. 2 – PURPOSE AND NATURE OF THE SERVICE

2.1 The Seller advertises, promotes and sells goods made by third parties through the online platform called www.elisabettasoskic.com. The commercial platform is therefore a marketplace that hosts third-party products and the Seller limits itself to trading them.

2.2 The Seller limits itself to disclosing the data provided directly by the Manufacturers.

ART. 3 – PRIVACY AND COOKIES

We invite you to consult our privacy policy and our cookie policy that govern the use of the elisabettasoskic.com platform

ART. 4 – CORRESPONDENCE AND COMMUNICATIONS

4.1 By making a purchase on the www.elisabettasoskic.com platform, the User agrees to receive email communications aimed at the execution of the contract itself. Emails can also be used to provide information of any kind, regardless of the conclusion of the contract. If the user does not wish to receive advertising communications from the Seller, they must change their settings by following the procedure indicated on the page dedicated to privacy policy and cookies.

4.2 In order to complete and complete the purchase/booking successfully, or in any case to make the best use of the platform, it is necessary to provide a valid email address. The Seller is not to be considered responsible in the event of non-existent or incorrect e-mail addresses, telephone numbers (mobile) or credit card numbers, nor is there an obligation for the Seller to verify their existence or correctness.

ART. 5 – RESPONSIBILITY AND LIMITATIONS

5.1 The Seller undertakes to ensure that access to the Platform is provided without interruptions and that transmissions occur without errors. However, due to the nature of the Internet, uninterrupted access and error-free transmission cannot be guaranteed. Furthermore, access to the elisabettasoskic.com platform may also occasionally be interrupted, suspended or limited to allow for repairs, maintenance, or the introduction of new activities or services. The Seller undertakes to limit the frequency and duration of these suspensions and limitations.

5.2 The Seller is not responsible for breaches of third parties that jeopardize the functioning of the telematic services, including, by way of example, slowdowns in speed or failure of the computers that manage traffic to and from consumers. Furthermore, due to the specific structure of the Internet network, in which many entities are involved, no guarantee can be offered regarding the constant usability of the services. The Seller will therefore not be responsible for damages resulting from loss of data, inability to access the Internet, inability to transmit or receive information, caused by, or resulting from, transmission delays or service interruptions. For the same reason, the Seller is not responsible for errors and/or threats and/or bugs that may occur during use of the Platform. Furthermore, while undertaking to adequately protect its web systems and the data contained therein, the Seller is not responsible for violations of its systems relating to specific and/or generic attacks carried out by third parties or for the interruption of services resulting from causes of force majeure including, by way of example and not exhaustively, sabotage, fires, floods, earthquakes, strikes, faulty functioning resulting from the incorrect functioning of telephone lines, electricity lines and global and/or national networks , such as, by way of example but not limited to, faults, overloads, interruptions.

5.3 Without prejudice to the limitations and clarifications indicated in the hypotheses provided above by these terms and conditions and to the extent permitted by law, the Seller will be held responsible only for damages actually suffered, which are an immediate and direct consequence due to failure to comply with the obligations assumed by the same in the execution of the obligations assumed with this contract.

ART. 6 – THE ACCOUNT

6.1 You cannot place an order or reservation if you are not registered. Therefore, if the User uses the elisabettasoskic.com platform, he is required to keep the account and password confidential and to control access to the computer and his devices, and accepts, to the extent permitted by the applicable legal provisions, to be held responsible for all activities that will be carried out with your account and password. You undertake to take all necessary precautions to ensure that your password remains secure and confidential and to inform us immediately if you have reason to believe that any third party knows your password, or if your password is, or presumably is about to be used in an unauthorized manner. He is required to ensure that the data provided is correct and complete and to immediately communicate any changes in the information. You will be able to access and update most of the information provided in the “Account” section of the site.

The user is expressly prohibited from using untruthful or third-party data in the registration and/or from making multiple registrations corresponding to the same person. The User releases the Seller from any liability deriving from the issuing of incorrect tax documents due to errors relating to the data provided by the User, as he is solely responsible for their correct insertion.

6.2 You must not use the elisabettasoskic.com platform: (a) in a way that causes, or may cause, interruptions, damage or malfunctions and/or its functionality, or (b) for fraudulent purposes, or in any case to commit illicit activities, or (c) to cause annoyance, harm or apprehension.

6.3 The Seller reserves the right to prevent access to the site and/or the platform, to suspend or close an account, to remove or modify the contents of the site at its discretion, in case of violation of the applicable legal provisions and the these General Conditions of Use.

ART. 7 – INTELLECTUAL PROPERTY AND TRADEMARKS

7.1 All contents present or made available through the elisabettasoskic.com platform in the form of texts, graphics, logos, icon buttons, images, audio files, digital downloads, data collections and software, and more generally any other intangible asset are property the Seller exclusively owns all intellectual property rights regarding the graphic appearance and the general interface (including the infrastructure) of the Platform through which the service is made available.

7.2 The graphic material, logos, page headers, icon buttons, characters and service marks included or made available through the Shinedewine.it Platform are trademarks or distinctive signs of the Seller. These can be used by Users for the sole purpose of advertising the platform and increasing its use but only by citing the source through the appropriate reference link and in such a way as not to generate confusion among customers or in any other way that may denigrate , discredit or cause damage to the Seller; and in any case access to the Site and/or the stipulation of Purchase Contracts by the Consumer does not give rise to any rights of the latter on the same. Any use that does not comply with the law or any of the above-mentioned actions or conduct exercised for purposes other than those described above constitute a material violation of our intellectual property rights.

7.3 All other brands not owned by the Seller that appear on the elisabettasoskic.com Platform are the property of their respective owners (Producers), therefore their use is prohibited without the consent of the latter and the company declines any responsibility in this regard.

ART. 8 – MODIFICATIONS TO THE SERVICE OR CHANGES TO THE CONDITIONS

We reserve the right to modify the elisabettasoskic.com platform, the policies, these General Terms and Conditions of Use at any time, to offer new products or services or to comply with legal and regulatory provisions. The User will be subject to the policies of the General Terms and Conditions of Use from time to time in force when using the Shinedewine platform. If any provision of these conditions is held to be invalid, void or for any reason unenforceable, such condition will not in any case affect the validity and effectiveness of the other provisions.

ART. 9 – MINORS

The use of the elisabettasoskic.com Platform will only be permitted to adults or minors provided they are duly authorized by their parents or by a person exercising parental authority.

GENERAL TERMS AND CONDITIONS OF SALE

These General Conditions of Sale have as their object the regulation of the purchase of products, carried out remotely, via an electronic network by accessing the website www.elisabettasoskic.com. The User is invited to carefully read these General Conditions of Sale before proceeding with any purchase that the Seller makes available to him also in order to allow reproduction and storage in compliance with the provisions of the art. 12, 3rd paragraph of the Legislative Decree. 70/2003. Once the order/booking has been placed, the aforementioned conditions are considered known and fully accepted by the user, who will be obliged to observe them in their entirety. All purchases of Products made through the elisabettasoskic.com Platform by Users who access it are governed by these General Conditions as well as by the Italian Consumer Code (Legislative Decree no. 206/2005), and by the Italian regulations on electronic commerce (Legislative Decree 70/2003).

Without prejudice to the provisions below, online sales are only possible for purchases whose delivery must take place in Italian territory. To proceed with the purchase of the Products via the site, the User must be at least eighteen years of age or, if younger, be duly authorized by their parents or in any case by a person exercising parental authority.

ART. 1 – THE CONTRACT

1.1 The Customer can purchase the Products present in the electronic catalog of www.elisabettasoskic.com by respecting the technical access procedures illustrated therein.

1.2 To purchase the Products via the Site, the Customer must register on the Site by entering their personal details, following the instructions provided by the registration program. The Customer must complete the order form available on the Site, following the instructions contained therein. Purchase orders must be filled out exactly in their entirety. If the Customer is already registered, he/she will have to proceed with the authentication on the Site by entering his/her credentials created during the registration phase.

1.3 To proceed with the purchase, the User can select the desired products one at a time, adding them to the cart. If the user needs to change the type and/or quantity of products in the cart, he or she can do so using the appropriate commands in the “Cart” section. Once you have selected all the items to purchase you can proceed with placing the order. At this point a summary page of the selected products, their price and delivery costs will appear. After viewing the summary, the user must select the desired payment method and indicate the recipient and delivery address and send the order by clicking the appropriate button.

1.4 Upon receipt of the order, an email will be sent to take charge of the order itself. The aforementioned “Order Confirmation” will contain the order number, a summary of the data provided by the user, that of the Seller, of the products chosen with the related costs, including shipping. Once the online purchase procedure has been completed, the user undertakes to print or in any case permanently store the order confirmation.

1.5 Pursuant to art. 12 of Legislative Decree 70/2003, the Buyer is informed that each order sent is stored in digital/paper form on the server/at the Supplier’s headquarters according to confidentiality and security criteria.

ART. 2 – CONCLUSION OF THE CONTRACT

2.1 The publication of the Products displayed on the Site constitutes an invitation to the Customer to formulate a contractual purchase proposal. The order sent by the Customer has the value of a contractual proposal addressed to the seller and entails complete knowledge and full acceptance of these General Conditions. The email communication concerning “Order Confirmation” constitutes acceptance of the purchase proposal. Therefore, with the transmission of this email, the sales contract will be considered concluded.

2.2 Each purchase contract stipulated between the Seller and the User must be considered concluded with the display by the Customer of the “order confirmation” containing the “Order Number” and a summary of the order itself. The Customer will also receive an email to the email address entered during the conclusion of the order, containing the “Order Number” identifying the order itself, which must be used in any subsequent communication with the Seller. The Customer undertakes to verify the correctness of what is reported in the email and to promptly communicate to the Seller any request for modification and/or correction with respect to such data. Possible additional costs caused by errors in the indication of data by the Customer and not reported promptly by him, will be placed at his sole expense.

2.3 Each order can be viewed by the Customer on the Site, in their personal area, or by contacting elisabettasoskic.com Customer Service immediately after sending the order itself.

2.4 It is possible that occasional unavailability of the Products offered may occur, in which case, if the Products chosen by the Customer are not, in whole or in part, available, the order will be sent with the Products available after having sent communication to the Customer regarding the Products not available.

2.5 The Seller has the right to accept or not, at its discretion, the order sent by the Customer, without the latter being able to make claims or rights of any kind, for any reason, including compensation, in the event of non-acceptance of the order same.

2.6 In particular, the Seller reserves the right not to accept purchase proposals and cancel orders that do not give sufficient guarantees of solvency or if – also following a comparison with the circuit that manages credit card payments – anomalies are found in the transactions and in the means of payment used by the Customer.

2.7 The Customer will be able to check the contents of the Purchase Contracts concluded at any time by accessing their personal area of ​​the Site, if they are registered, or by contacting elisabettasoskic.com Customer Service.

ART. 3 – PRODUCT IDENTIFICATION

3.1 All the information contained in the product sheets of the online catalog is taken from the documentation provided by the Manufacturers, errors and omissions excepted.

3.2 Information on product availability is listed on the presentation page of each product. It is the Seller’s duty to monitor the purchases made and find the products no longer available for purchase.

3.3 All the Products offered are illustrated in detail on the Site, within the respective sections, distinguished by Product categories.

3.4 The visual representation of the products on the Platform, where available, has an indicative value and normally corresponds to the photographic image of the Products themselves and has the sole purpose of presenting them for sale, without any guarantee or commitment on the part of the Seller, regarding the exact correspondence of the image depicted on the website with the actual product; and this, with particular regard to its actual dimensions and/or the chromatic aspects of the products and/or packaging.

3.5 However, as far as permitted by law, the Seller will not be held responsible for the inadequacy, incorrectness or untruthfulness of the information provided by the producers of the goods marketed on the platform.

ART. 4 – PRICE AND PAYMENT METHODS

4.1 All prices of the Products are clearly indicated on the Site and are inclusive of VAT applicable by law. Prices will be indicated clearly and precisely when placing the order and before proceeding with payment. Delivery costs are adequately highlighted at the time of ordering. The cost of each shipment may vary based on the delivery and payment method as well as the destination and total amount of the order.

4.2 The User must make the payment via PayPal, Bank Transfer, Debit Card o Credit Card. Cash on delivery is not accepted. All payments made on our site are encrypted and secure. All information relating to the payment method provided during the payment process will not be kept under any circumstances but will only be used to complete the purchase procedure and protected from unauthorized access. Your browser will notify you of this protection via the closed padlock icon in the status bar.

4.3 Payments with PayPal and Debit Card o Credit Card only require authorization or a reservation of the money without actual charge when the Customer places the order. Payment is therefore actually charged to the Customer only when the Products are delivered to the courier responsible for shipping.

4.4 In the event that fraudulent or undue charges are found on the card used for purchases on the elisabettasoskic.com website, the User must notify the Seller, at the following address soskic.elisabetta@gmail.com of any undue or fraudulent charges in the minor time possible, in order to allow the Seller to carry out the appropriate checks. The Seller is not responsible for the illicit or fraudulent use of credit cards and/or other means of payment during the order process.

4.5 All online sales require the sending of an initial order confirmation email in which you will find a summary purchase document.

ART. 5 – SHIPMENTS

5.1 The products will be delivered without undue delay and in any case no later than thirty days from the conclusion of the Purchase Contract to the address indicated by the User. Delivery will be made via DHL EXPRESS courier, and times will vary depending on the destination. Delivery times vary from 3 to 7 working days from the moment the courier takes delivery of the package. The terms indicated at the time of the order are however indicative and are not binding in any way; any delays due to the designated shipping company or third parties are not attributable to the Seller. Upon delivery of the Products by the Seller to the appointed courier, a shipping confirmation email will be sent to the user. Shipments are entrusted to the DHL express courier. Shipments can only take place in Italy and the related costs are entirely borne by the User.

5.2 Shipping is free worldwide.

5.3 The User will be informed of the delivery deadline before the conclusion of the purchase procedure. If an order includes multiple products, delivery may be carried out in various stages and on different dates. The delivery obligation is fulfilled by transferring the material availability of the goods to the User or person designated by him to the address specified in the order form.

5.4 If the User (or authorized person) is not present when the product is delivered to the address indicated, a further delivery attempt will be made. If the second delivery attempt also fails, the package can be collected at a DHL point if present, otherwise at the relevant branch.

5.5 Deliveries of the Products will be made from Monday to Friday, during normal office hours, excluding national holidays according to the methods indicated by the courier. At the time of delivery, the User must check that the anti-theft label is intact and the packaging is not damaged or otherwise altered and that the number of pieces delivered corresponds to what is indicated in the transport document. Any damage to the anti-theft label, packaging and Products or the mismatch in the number of pieces/packages or indications must be immediately reported by the User, who can contact the Seller at the email soskic.elisabetta@gmail.com specifying the order for which such errors occurred.

5.7 No responsibility, for any reason, may be charged by the User to the Seller in the event of a delay in processing the order or in delivering the Products covered by the Purchase Contracts.

5.8 Cases of force majeure (such as, but not limited to, supervening provisions of law, regulations and other provisions of the Public Authority, wars, embargoes, fires, floods, explosions, earthquakes, inundations, epidemics, strikes etc.), unavailability of means of transport, as well as unforeseeable or unavoidable events that cause a delay in deliveries or make deliveries difficult or impossible or cause a significant increase in the delivery cost to be borne by the Seller, will give the Seller the right to split, postpone or cancel, in whole or in part party, the expected delivery or to terminate the Purchase Contract. In such cases, the Seller will be responsible for providing timely and adequate communication of its decisions to the e-mail address indicated by the User and the latter will have the right to a refund of any price already paid, excluding any further claim, for any reason, against of the Seller.

ART. 6 – TERMS AND METHODS FOR EXERCISING THE RIGHT OF WITHDRAWAL

6.1 Without prejudice to the exceptions indicated in the following art. 8 and except in the case in which the User purchases as a Professional in the exercise of his business activity, the Consumer has a period of 14 (fourteen) days to withdraw from the contract, without having to provide any reason. This fourteen-day period starts from the day on which the Consumer or a third party, other than the Carrier and designated by the Consumer, acquires physical possession of the goods. In the case of multiple goods ordered by the consumer through a single order and delivered separately, from the day on which the Consumer or a third party, other than the carrier and designated by the Consumer, acquires physical possession of the last good.

6.2 To exercise the right of withdrawal from the contract, the Consumer may submit any unequivocal declaration from which the intention to withdraw from the contract emerges, sent via email to the following address: Soskic.elisabetta@gmail.com. To exercise the right of withdrawal, it is necessary that the relevant communication is sent before the withdrawal period expires (14 days) and that the product is returned to the Seller within 14 (fourteen) days following the date on which it communicated to the Seller the your decision to withdraw from the contract.

ART. 7 – EFFECTS OF THE EXERCISE OF THE RIGHT OF WITHDRAWAL

7.1 The Seller reimburses all payments received in relation to the product for which the Consumer has exercised the right of withdrawal, excluding the costs of delivery of the goods (including those for its return in the event of withdrawal), within 14 days of receipt of the communication relating to the exercise of the right of withdrawal. The refund will be made with the same payment method used for the order, unless otherwise indicated by the Consumer and provided that the Seller does not have to incur any costs as a consequence of the refund.

7.2 The Consumer is required to return the products to the Seller by delivery to the courier without undue delay and in any case within 14 (fourteen) days from the date on which he communicated the withdrawal. The Consumer will bear the direct costs for returning the goods. The refund will be made only when the product has been received by the Seller or only when the consumer has demonstrated that he has sent the goods back, depending on which situation occurs first. The Product must arrive in the same conditions as reception, unused and completely intact in all its parts, provided with the original packaging and in perfect condition, without any original equipment missing. Failure to do so will result in the withdrawal being ineffective and the Seller will return the purchased goods to the sender, charging the sender for all shipping costs.

To exercise the right of withdrawal, before sending the product to the seller, fill in the following Contact form.

7.3 In the event that the size of the product selected during the purchase or the standard size of the other products selected is incorrect, the consumer may request a product exchange after contacting the seller via the following Contact form.
The same exceptions to the right of withdrawal are also applied for product exchange.

ART. 8 – EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

In compliance with the provisions of article 59, paragraph 1, letter e), of the Consumer Code (Legislative Decree 6 September 2005, n. 206 and subsequent amendments), the Customer will not be able in any case to exercise the right of withdrawal in the event of:

– supply of goods made to measure or clearly personalized;
– supply of goods that have been damaged or scratched or used;
– supply of goods which, after delivery, are inseparably mixed with other goods;

ART. 9 – WARRANTIES ON PRODUCTS SOLD AND LIMITATIONS OF LIABILITY

9.1 If the user purchases as a “Consumer”, he benefits from the legal guarantee of conformity to which the seller is required by law on each good sold pursuant to articles. 128-135 of the Consumer Code (Legislative Decree 206/2005, Part V).

9.2 The Seller is responsible to the buyer for any lack of conformity of the goods existing at the time of receipt of the goods and which occurs within two years from that moment.

9.3 In the event of a lack of conformity of the Products purchased with respect to the description published on the Site and in the event of a faulty or defective Product, the User has the right to immediate reimbursement of the non-compliant goods, upon notification by sending photographs which highlight the damage or non-conformity of the Product. Such communications may be sent to the seller within two months of its detection, to the email address: soskic.elisabetta@gmail.com.

9.4 Communication will follow from the Seller indicating the reimbursement method which may take place, at the User’s discretion, also through discount vouchers to be used on a subsequent purchase, excluding any further liability of the Seller, for any reason.

ART. 10 – PRIVACY POLICY

For information on the use of personal data, Customers must refer to the privacy policy in the specifically dedicated section on the website: Privacy policy

ART. 11 – APPLICABLE LAW AND COMPETENT COURT

11.1 These General Conditions of Use and Sale are governed by and must be interpreted in accordance with Italian laws. In the event of a dispute, the exclusive court conventionally established is that of Florence, unless the user is also a consumer; in the latter case, in fact, the art. will be applicable. 66 bis of the Consumer Code (mandatory territorial jurisdiction of the judge of the place of residence or domicile of the consumer if located in the territory of the Italian State).

11.2 Please also remember that – pursuant to the provisions of part V, title II-bis, of Legislative Decree 206/2005 and subsequent amendments, as well as pursuant to Directive 2013/11/EU as well as art. 14 of Regulation 524/2013/EU – the Consumer, for the resolution of disputes arising in application of this contract, may resort to extrajudicial dispute resolution procedures, through recourse to ADR (Alternative Dispute Resolution).

ART. 12 – CHANGES TO THE GENERAL CONDITIONS OF SALE

The Seller reserves the right to modify the site, policies and these General Conditions of Sale at any time and without notice to offer new products or to comply with legal or regulatory provisions. The General Conditions published on the Site at the time of conclusion of the Purchase Contract by the User will apply to each individual purchase contract.

ART. 13 – CONTACTS

For any information, complaint or assistance we provide the following contacts:
Elisabetta Soskić
Veteran Gang Jempinis n.17Buduk Mengwi, Bali, Indonesia
VAT number 43.162.940.1-906.000
C.F. SSKLBT94P42A390M
Email: soskic.elisabetta@gmail.com

ART 14 – INTEGRITY

These General Conditions of Sale are made up of all the clauses that compose them. If one or more provisions of these General Conditions of Sale are invalid, void or for any reason inapplicable, this condition will not affect the validity and effectiveness of the remaining provisions which will therefore continue to be valid and effective.