Shipping and Returns

Shipments

The products will be delivered without undue delay and in any case no later than thirty days from the conclusion of the Purchase Contract to the address indicated by the User. Delivery will be made via DHL EXPRESS courier, and times will vary depending on the destination. Delivery times vary from 3 to 7 working days from the moment the courier takes delivery of the package. The terms indicated at the time of the order are however indicative and are not binding in any way; any delays due to the designated shipping company or third parties are not attributable to the Seller. Upon delivery of the Products by the Seller to the appointed courier, a shipping confirmation email will be sent to the user. Shipments are entrusted to the DHL express courier. Shipments can only take place in Italy and the related costs are entirely borne by the User.

Free shipping worldwide.
Products are shipped worldwide.

The User will be informed of the delivery deadline before the conclusion of the purchase procedure. If an order includes multiple products, delivery may be carried out in various stages and on different dates. The delivery obligation is fulfilled by transferring the material availability of the goods to the User or person designated by him to the address specified in the order form.

If the User (or authorized person) is not present when the product is delivered to the address indicated, a further delivery attempt will be made. If the second delivery attempt also fails, the package can be collected at a DHL point if present, otherwise at the relevant branch.

Deliveries of the Products will be made from Monday to Friday, during normal office hours, excluding national holidays according to the methods indicated by the courier. At the time of delivery, the User must check that the anti-theft label is intact and the packaging is not damaged or otherwise altered and that the number of pieces delivered corresponds to what is indicated in the transport document. Any damage to the anti-theft label, packaging and Products or the mismatch in the number of pieces/packages or indications must be immediately reported by the User, who can contact the Seller at the email soskic.elisabetta@gmail.com specifying the order for which such errors occurred.

No responsibility, for any reason, may be charged by the User to the Seller in the event of a delay in processing the order or in delivering the Products covered by the Purchase Contracts.

Cases of force majeure (such as, but not limited to, supervening provisions of law, regulations and other provisions of the Public Authority, wars, embargoes, fires, floods, explosions, earthquakes, inundations, epidemics, strikes etc.), unavailability of means of transport, as well as unforeseeable or unavoidable events that cause a delay in deliveries or make deliveries difficult or impossible or cause a significant increase in the delivery cost to be borne by the Seller, will give the Seller the right to split, postpone or cancel, in whole or in part party, the expected delivery or to terminate the Purchase Contract. In such cases, the Seller will be responsible for providing timely and adequate communication of its decisions to the e-mail address indicated by the User and the latter will have the right to a refund of any price already paid, excluding any further claim, for any reason, against of the Seller.

Returns

Without prejudice to the exceptions indicated in the following art. 8 and except in the case in which the User purchases as a Professional in the exercise of his business activity, the Consumer has a period of 14 (fourteen) days to withdraw from the contract, without having to provide any reason. This fourteen-day period starts from the day on which the Consumer or a third party, other than the Carrier and designated by the Consumer, acquires physical possession of the goods. In the case of multiple goods ordered by the consumer through a single order and delivered separately, from the day on which the Consumer or a third party, other than the carrier and designated by the Consumer, acquires physical possession of the last good.

To exercise the right of withdrawal from the contract, the Consumer may submit any unequivocal declaration from which the intention to withdraw from the contract emerges, sent via email to the following address: Soskic.elisabetta@gmail.com. To exercise the right of withdrawal, it is necessary that the relevant communication is sent before the withdrawal period expires (14 days) and that the product is returned to the Seller within 14 (fourteen) days following the date on which it communicated to the Seller the your decision to withdraw from the contract.

The Seller reimburses all payments received in relation to the product for which the Consumer has exercised the right of withdrawal, excluding the costs of delivery of the goods (including those for its return in the event of withdrawal), within 14 days of receipt of the communication relating to the exercise of the right of withdrawal. The refund will be made with the same payment method used for the order, unless otherwise indicated by the Consumer and provided that the Seller does not have to incur any costs as a consequence of the refund.

The Consumer is required to return the products to the Seller by delivery to the courier without undue delay and in any case within 14 (fourteen) days from the date on which he communicated the withdrawal. The Consumer will bear the direct costs for returning the goods. The refund will be made only when the product has been received by the Seller or only when the consumer has demonstrated that he has sent the goods back, depending on which situation occurs first. The Product must arrive in the same conditions as reception, unused and completely intact in all its parts, provided with the original packaging and in perfect condition, without any original equipment missing. Failure to do so will result in the withdrawal being ineffective and the Seller will return the purchased goods to the sender, charging the sender for all shipping costs.

To exercise the right of withdrawal, before sending the product to the seller, fill in the following Contact form.

In the event that the size of the product selected during the purchase or the standard size of the other products selected is incorrect, the consumer may request a product exchange after contacting the seller via the following Contact form.
The same exceptions to the right of withdrawal are also applied for product exchange.

In compliance with the provisions of article 59, paragraph 1, letter e), of the Consumer Code (Legislative Decree 6 September 2005, n. 206 and subsequent amendments), the Customer will not be able in any case to exercise the right of withdrawal in the event of :

– supply of goods made to measure or clearly personalized;
– supply of goods that have been damaged or scratched or used;
– supply of goods which, after delivery, are inseparably mixed with other goods;

If the user purchases as a “Consumer”, he benefits from the legal guarantee of conformity to which the seller is required by law on each good sold pursuant to articles. 128-135 of the Consumer Code (Legislative Decree 206/2005, Part V).

The Seller is responsible to the buyer for any lack of conformity of the goods existing at the time of receipt of the goods and which occurs within two years from that moment.

In the event of a lack of conformity of the Products purchased with respect to the description published on the Site and in the event of a faulty or defective Product, the User has the right to immediate reimbursement of the non-compliant goods, upon notification by sending photographs which highlight the damage or non-conformity of the Product. Such communications may be sent to the seller within two months of its detection, to the email address: soskic.elisabetta@gmail.com.

Communication will follow from the Seller indicating the reimbursement method which may take place, at the User’s discretion, also through discount vouchers to be used on a subsequent purchase, excluding any further liability of the Seller, for any reason.